Privacy Policy

The management of Toutou Village inc. is responsible for protecting your information. You can reach them with any question, access request or complaint:

• Toutou Village inc.
• 6274 Av Somerled, Montréal (QC) H3X 2B6
• Phone: +1 (514) 357-4509
• Phone: +1 (263) 384-4509
• WhatsApp : +1 (263) 384-4509
• Email: [email protected]

Only what you give us by filling in a form:

• Booking request: name, phone, email, pet’s name and type, chosen service, preferred date and any notes you write (for example about your pet’s health or behaviour).
• Newsletter: email.
• Toronto waiting list: email.
• VIP Club (launch coming): email.
• Pet shop pickup request: the list of products you choose.

Today this site uses no tracking cookies, no analytics tools and no advertising. Your browser only stores your language and theme preferences (local storage), which never leave your device.

If we ever add a visit-measurement tool, we will ask for your agreement first and update this page.

• Process your booking or product request and reply to you.
• Send you the newsletter, Toronto opening news or VIP Circle messages, only if you ticked the consent box.
• Look after your pet safely (health notes).

We never sell your information.

• WhatsApp: when you confirm a booking or product request, the pre-filled message opens in WhatsApp (Meta) and you press “Send” yourself. WhatsApp then handles that message under its own policy.
• Email: when automatic sending is enabled, forms go through a form service (Formspree) and are then emailed to the salon. That service may process data outside Quebec and Canada, including in the United States.
• Images: some photos on the site load from external servers (Unsplash). Your IP address is then visible to that service, as on any website.
• External links: Google Maps and Instagram receive nothing until you click their link.

We only send promotional emails with your express consent, given by ticking a box that is never ticked in advance. Every email will say who we are and how to unsubscribe. You can also unsubscribe at any time by writing or calling us (details above); we act on the request within 10 business days. We keep a record of the date and wording of your consent.

Messages directly about your appointment (confirmation, schedule change) are not promotional messages.

Only as long as needed for the reasons above. After that we destroy or anonymise it.

• Know what information we hold about you and get a copy.
• Have inaccurate information corrected.
• Withdraw your consent at any time (for example unsubscribe).
• Ask us to delete your information or, where the law provides for it, to give it to you in a structured technology format.

Write or call us (details above). We may ask you to confirm your identity.

If an incident poses a risk of serious harm, we will notify the people concerned and Quebec’s Commission d’accès à l’information, as the law requires.

Please contact us first. If you are not satisfied with our answer, you can contact:

• Quebec’s Commission d’accès à l’information: cai.gouv.qc.ca
• the Office of the Privacy Commissioner of Canada: priv.gc.ca

We will update this page if our practices change, with the date at the top. See also our accessibility page.