Terms of Service

The site presents the salon, its services, prices and pet shop, and lets you send the salon a booking request, a product request or a sign-up. It does not take any online payment.

• The booking form is a request, not a confirmation. The appointment exists only once the salon confirms it (WhatsApp, phone or email).
• Time slots follow the salon’s opening hours (Montreal time). The salon may suggest another time if a slot is no longer free.
• Please give accurate details about your pet (size, coat condition, health, behaviour). They are used to prepare the service safely.
• A standard appointment takes about 2 hours, depending on the breed, coat condition and requested services. Express services may be available on request.

Groomers are paid on commission: a late cancellation or no-show directly reduces their income and the salon’s ability to serve other clients. That is why the salon applies these rules:

• A minimum of 48 business hours’ notice is required to cancel or reschedule.
• Same-day cancellation: 50% of the grooming fee.
• No-show (no call, or a call after the appointment time): 100% of the grooming fee.
• After two missed cancellations or no-shows within 12 months, the full grooming fee must be paid in advance for later appointments.
• A deposit may be required to confirm certain appointments, at management’s discretion.
• A client who has not visited for over 12 months is treated as a new client and must pay a non-refundable deposit to book. Regular clients with no cancellation issues do not.
• All deposits are non-refundable. After a no-show or late cancellation the deposit is kept and cannot be transferred or credited.

• Dogs must be on a leash and cats in a secure carrier when entering and leaving the salon.
• Dogs in heat are not accepted. Please reschedule with at least 24 hours’ notice.
• An aggressive, very stressed or unsafe pet may be refused or have its service stopped. A $30 special handling fee or the full grooming fee may then apply.
• A dog with fleas, ticks or lice is not groomed. The owner must pick the pet up immediately; the service can be rescheduled after treatment.
• A severely matted pet may be shaved completely for humane reasons. Double-coated breeds are not shaved unless medically necessary.
• No sedatives or calming aids are used during grooming.
• Services also follow our Ethical Care Charter and health consent, which you accept when booking. The salon may adapt, postpone or stop a service if the animal’s safety or welfare requires it.

• A completed grooming is non-refundable.
• Please report any concern at pickup: the salon will do its best to fix it on the spot at no extra cost.
• Once your pet has left the salon or been handed over at your door, the salon is no longer responsible for an incident afterwards, without limiting your consumer rights.

• Amounts shown are estimates in Canadian dollars. The final price is confirmed by the salon, especially for services “on quote”.
• GST and QST are added where the site shows them as “estimated”.
• Payment is made at the salon. No card details are requested on this site.

The cart sends the salon a list of products to set aside. The request is only confirmed once the salon replies and the products are available. Pickup and payment are at the salon.

Gift cards have no expiry date. They are paid for and handed over at the salon, like other pet shop purchases.

The texts, images and logo on this site belong to Toutou Village inc. or are used with permission. You may not copy or reuse them without written permission.

We do our best to keep the site accurate and available, but an error or interruption can happen. If a price or hours are wrong, the salon will tell you before confirming.

The site links to third-party services (WhatsApp, Google Maps, Instagram). Their own terms and policies apply when you use them.

See our privacy policy and our accessibility page.

These terms are governed by the laws in force in Quebec and the federal laws of Canada that apply there. If the French and English versions differ, the French version prevails.

We may change these terms; the update date is at the top of the page. For any question:

• Toutou Village inc.
• 6274 Av Somerled, Montréal (QC) H3X 2B6
• Phone: +1 (514) 357-4509
• Phone: +1 (263) 384-4509
• WhatsApp : +1 (263) 384-4509
• Email: [email protected]