Health and safety of the dog/cat is always the first priority.
Our groomers maintain the right to refuse to groom a dog that is badly behave, or aggressive toward other dogs or peoples. In that event, the owners will be notified; $30.00 handling fee will be added to your bill, or we will stop the grooming appointment .please inform your groomer prior to your appointment if your dog gas exhibited such behavior in the past.
All dogs are to be on a leash when entering and exiting the salon /store. This is to ensure the safety of all pets and peoples that may be in the salon/store. Cats need to be in a carrier for safe transport to and from the salon/store.
Standard grooming appointments are about 2 hours, depending on the breed, coat condition, and services requested. Express appointment may be available when booking your appointment.
We cannot accept female dogs in the heart .please reschedule your appointment with the appropriate 24 hours’ notice.
Dogs found to have fleas, ticks or lice will not be groomed. The owner will be contacted to pick up the dogs immediately, and the appointment will be re-schedule after treatment for the fleas, tick or lice.
Our groomer will not be able to de-matt a dog/cat that is severely matted or pelted. The dog can receive a “shave down” to humanely remove
Our groomer don’t shave double coated dogs. There are extreme circumstance where this policy, may be reviewed if the health of the dog is in jeopardy.
Grooming Cancellation Policy Groomers wages are commission based. If you do not show up for your appointment, or cancel last minute, not only do we loose out on fitting in another customer, but the groomer looses income. This is why Toutou village has a strict cancellation policy to protect our groomers and make sure that this does not hurt their bottom line. Cancellation Policy Cancellation and No show for booked appointment: we require 48 hours’ notice for an appointment cancellation or change. The following rates will be charged at the discretion of the management Same day cancellation 50% of the grooming fee will apply No shows (meaning no phone call or calling after the appointment has already started) 100% of the full grooming fee will apply. If a client fails to cancel or show up 2 times within a 12 month period we will require the client to pay the full cost of the groom up front if they wish to book an appointment. This charge will not be refunded if they do not follow our cancellation policy guidelines.
Pet parents are not allowed to be in the grooming or bathing area. For the pet to property respond to groomer in safe manner, it is essential that your pet not to be distracted by you.
Our groomers do not use any form of sedation or calming aid when grooming dogs or cats. Our groomer are professionals who have compassion and patience in dealing with the pets in their care. If the situation arises that a dog experience such a high level of anxiety/stress that routine grooming practices cannot be safety completed, the owner will be notified and alternative discussed.in extreme cases, these services may be referred to a veterinarian .
In the case of medical emergency concerning a customer‘s pet, we will contact the owner and if deemed necessary a veterinarian. The cost of such action will be the responsibility of the owner. If the situation arise where our groomer feel that your dog can be safely groomed, the owner and management will be notified immediately to discuss a resolution.
